WiFi connection failed. Make sure the connected Wi-Fi is on the 2.4GHz band, as some cameras do not support 5GHz Wi-Fi networks. Avoid using special characters in the Wi-Fi name… Read More »What should I do if the WiFi connection fails?
What should the user do if they forget their DEMS login password? If you forget your DEMS login password, please contact the Shelleyes sales or technical support team and provide your device information… Read More »What should the user do if they forget their DEMS login password?
What to Do If the Device Cannot Be Recognized by DEMS? If your body camera is not recognized by the DEMS system after being connected, you can troubleshoot by following… Read More »What to Do If the Device Cannot Be Recognized by DEMS?
Which brands or models of body cameras are supported by Cam Manager? Cam Manager primarily supports a range of models under the Shelleyes brand, including but not limited to: At… Read More »Which brands or models of body cameras are supported by Cam Manager 4.0?
Why doesn’t DEMS upload videos automatically? When DEMS (Digital Evidence Management System) fails to automatically upload video files from body-worn cameras, it is usually caused by one of the following… Read More »Why doesn’t DEMS upload videos automatically?