After successfully logging into Shelleyes’ VMS platform—CMSV, the main feature that users frequently use is Live Streaming. Previously, SHELLEYES assisted users in resolving an issue where the body camera footage was not displaying when the live streaming feature was enabled. Now, SHELLEYES will continue to guide users in solving the video streaming delay issue that occurs while using the live streaming feature.
External Troubleshooting:
If there is a delay or lag in the body camera footage while using the live streaming feature, the first thing to check is whether the body camera user is in an area with poor network conditions, as the quality of the network directly affects the transmission speed of the live feed. If it is confirmed that the body camera user is indeed in such a situation, they only need to move to an area with a strong network signal to resolve the body camera footage delay issue. Otherwise, the user can perform the following actions to ensure smooth streaming.
Internal Adjustments:
When encountering video streaming delay, the following steps should be taken to resolve the issue:
1.Uncheck the TCP Protocol
Uncheck the “Use TCP” option for the following reason: TCP, due to its need to confirm the arrival of every data packet and retransmit lost packets, may cause delays. For video transmission, especially in real-time video applications (e.g., video conferencing, live streaming), such delays can degrade user experience.
Uncheck the “Use TCP” option for the following reason: TCP, due to its need to confirm the arrival of every data packet and retransmit lost packets, may cause delays. For video transmission, especially in real-time video applications (e.g., video conferencing, live streaming), such delays can degrade user experience.
2.Prioritize Real-time Performance
In the CMSV interface, find the “display mode” option and select “Real Good.” The reason is that by prioritizing real-time performance, CMSV will compromise some video quality to resolve video streaming delay issues.
3.Video Bitrate Option
Another method to reduce video streaming delay by sacrificing some image quality is to lower the video bitrate for real-time streaming. The specific steps are as follows: Use our camera configuration software, Cam Manager.
In the video bitrate options, selecting 1M or 2M will help reduce video streaming delay (for models like S7 with a screen, this can be set directly from the device’s menu). The reason is that when live streaming or performing network transmission, the bitrate should match the network bandwidth to avoid buffering or lag due to an excessively high bitrate.
Conclusion
The above are some of the solutions provided by SHELLEYES for users who have video streaming delay problems when using body cameras, if the video streaming delay problem exists after doing the above, then please contact us directly, Shelleyes will be committed to serving our users.