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How to Reset a Forgotten Password

If you forget your CMSV login password, you can try the following methods to reset it based on the account type:

1. Resetting a Sub-User Password

If the forgotten password belongs to a sub-user account, please follow the steps below:

  1. Log in using an account with administrative privileges.
  2. Navigate to the Device Management section.
  3. Click on the password reset icon as shown in the image.
  4. Enter a new password for the sub-user.
  5. Click Save to apply the changes.

2. Resetting the Admin Password

If the admin password is forgotten, you will need to use a database management tool to reset it. Follow the steps below:

  1. Use Navicat or another database management tool to connect to the CMSV database.
  2. Open the jt808_account table and locate the row with the username “admin”.
  3. Check the value of the is_aes_encrypt field to identify the encryption type.
  4. Based on the encryption method, input the corresponding value into the Password field.
  5. Restart the web server to apply the changes.