What should I do if the Body Camera malfunctions?
If your body camera is not functioning properly, follow these basic troubleshooting steps:
- Check the Power Supply
Ensure the camera is fully charged or properly connected to a power source. A low or depleted battery is a common cause of malfunction. - Perform a Reset
Use the physical reset button on the device (if available), or perform a software reset via the management application. - Contact Technical Support
If the issue continues after resetting, contact Shelleyes technical support. Our team can assist with:- Remote troubleshooting
- Firmware updates
- Repair or replacement under warranty (if applicable)
📌 Tip: Please provide your device model, firmware version, and a description of the issue when contacting support to speed up the process.